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About Returns & Refunds

About Returns & Refunds

All images shown on this site are for representation purpose only. All flowers are natural products and each of them are unique 

and each flower product is made by hand. Therefore, there will not have two orders look exactly the same. Flowers may vary 

slightly in size and color to those images at our website/all online channels. There are not faults and we cannot accept 

exchanges/returns/refunds if you are unsatisfied with the coloring of individual flowers. Due to seasonal availability, some of the 

flowers may be replaced by another flowers with equal quality, price & beauty by our florist. Kindly reminded that those images 

are not to scale so we have provided approximate dimensions for all items to guide you on your choice of size. By accepting all 

the Terms & Conditions at our website, you accept that there may be variations between images and our product produced.

We will take good care of each flower to ensure that every items are leaving us is in a very perfect condition. We can't guarantee 

freshness for each item that have not been take care of  properly. We must be notified within 24 hours of delivery for any issues 

regarding your order. Due to the perishable nature of our products, all items are NON-REFUNDABLE and NON-EXCHANGEABLE.  

All Returns & Refunds are not allowed. Please feel free to contact us by +852-9523-3231 if you have any enquiries.