Terms and Conditions

TERMS & CONDITIONS

WELCOME TO PEGACORN WEBSITE.

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE ACCESSING OUR WEBSITE.

THIS WEBSITE IS OPERATED BY PEGACORN, TRADING AS PEGACORN FLEUR ONLINE SHOP.

THROUGHOUT THIS SITE, THE TERMS "WE","OUR" AND "US" REFERS TO PEGACORN AND "YOU" AND 

"YOUR" REFERS TO YOU, THE CLIENT, WEBSITE USER, VISITOR OR CUSTOMERS.

1. GENERAL INFORMATION

BY VISITING THIS WEBSITE AND PURCHASING A PRODUCT FROM US AND/OR USING OUR SERVICES, 

YOU AGREE  TO BE BOUND BY THE BELOW TERMS & CONDITIONS AS WELL AS ANY ADDITIONAL POLICIES 

PROVIDED ON THIS WEBSITE INCLUDING THE PRIVACY POLICY.

IF YOU ARE UNDER THE AGE OF 18, BY REGISTERING AN ACCOUNT ON OUR SITE, VISITING OR 

MAKING AND PURCHASE ON OUR SITE, YOU AGREE THAT YOU HAVE YOUR PARENT GUARDIAN'S 

PERMISSION AND THAT THEY FULLY UNDERSTAND THE TERMS & CONDITIONS OF THIS WEBSITE.

BY ACCESSING OR USING ANY PART OF THE WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS & 

CONDITIONS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT THEN 

YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES.

YOU CAN REVIEW THE MOST CURRENT VERSION OF THE TERMS & CONDITIONS AT ANY TIME ON THIS 

PAGE. WE RESERVE THE RIGHT TO MODIFY, CHANGE OR UPDATE THESE TERMS & CONDITIONS FROM TIME 

TO TIME, PLEASE RE-VISIT THIS PAGE PERIODICALLY TO ENSURE YOU ARE AWARE OF ANY UPDATES OR 

CHANGES. 

2. PERSONAL INFORMATION

WE WILL COLLECT, STORE, USE AND DISCLOSE ANY PERSONAL DATA PROVIDED BY YOU IN 

ACCORDANCE TO THE PRIVACY POLICY. YOU MAY READ OUR PRIVACY POLICY FOR MORE DETAILS. 

3. ABOUT ACCEPTANCE OF YOUR ORDER

ONCE YOUR ORDER HAS BEEN PLACED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH THE 

DETAILS OF YOUR ORDER. PLEASE REVIEW ALL THE INFORMATION CAREFULLY, INCLUDING THE 

DELIVERY ADDRESS AND RECIPIENT DETAILS. WE WILL CALL YOU WITHIN 24 HOURS TO CONFIRM ALL 

THE DETAILS TO CONFIRM THE ORDER AS WELL. 

IF YOU DON'T HEAR FROM US, PLEASE WHATSAPP US BY +852-9523-3231. 

4. PAYMENT METHOD

WE ACCEPT PAYME, CREDIT CARD PAYMENTS (VISA, MASTERCARD)VIA STRIPES . YOU AGREE 

TO PROVIDE CURRENT, COMPLETE AND ACCURATE PAYMENT AND BILLING DETAILS FOR ALL PURCHASES 

MADE ON THIS WEBSITE. YOU ALSO AGREE TO PROMPTLY UPDATE YOUR ACCOUNT AND OTHER

INFORMATION INCLUDING EMAIL ADDRESS AND PHONE NUMBER SO THAT WE CAN CONTACT YOU TO 

VERIFY YOUR PAYMENT. 

5. MAKE CHANGES OR CANCELLATIONS OF YOUR ORDER

CANCELLATIONS OF ORDERS ARE NOT ACCEPTED. ALL ORDERS PLACED ARE FINAL.

IF YOU WISH TO CHANGE YOUR ORDER, PLEASE CONTACT US WITHIN 24 HOURS AFTER YOU MADE YOUR 

ORDER. IF YOU HAVE MADE A MISTAKE WHEN PLACING YOUR ORDER, PLEASE CONTACT US AT ONCE VIA 

WHATSAPP BY +852 9523-3231 TO CORRECT THE INFORMATION PROVIDED. 

6. PRICING

ALL OF OUR PRODUCTS' PRICES MAY SUBJECT TO CHANGE WITHOUT ANY NOTICES. DURING PEAK 

SEASONS LIKE VALENTINE'S DAY & MOTHER'S DAY, THE PRICES MAY BE INCREASED.

7. PROMOTION CODES

PROMOTION CODES ARE NOT TRANSFERABLE AND NOT REDEEMABLE FOR CASH.

PROMOTION CODES MUST BE REDEEMED PRIOR TO THE EXPIRY DATE (IF ANY) AND ANY BALANCE 

AND/OR DISCOUNT REMAINING AFTER THE EXPIRY DATE IS FORFEITED.

DISCOUNTS ARE APPLIED TO THE SUBTOTAL PRIOR TO DELIVERY CHARGES BEING APPLIED. 

8. DELIVERY SERVICE

ALL FLOWER BOUQUETS ARE HAND-TIED WRAPPED IN PAPER AND FINISHED WITH OUR PEGACORN 

SIGNATURE RIBBON. ALL ITEMS ARE DELIVERED IN PEGACORN BRANDED CARRY-BAG.

OUR DELIVERY SERVICE IS AVAILABLE 7 DAYS A WEEK.

FOR THE CUT-OFF TIMES OF PLACING YOUR ORDERS FOR DELIVERY ARE AS FOLLOWS:

FOR MONDAY TO SATURDAY (EXCLUDING PUBLIC HOLIDAYS):

IF ORDER BEFORE 12 NOON, WE WILL PROCESS ON THE NEXT DAY AND THEN THE EARLIEST DELIVERY 

WILL BE THE DAY AFTER.

FOR SUNDAYS AND PUBLIC HOLIDAYS:

IF ORDER ON SUNDAY, WE WILL PROCESS THE ORDERS ON THE NEXT WORKING DAY SO THE EARLIEST 

DELIVERY DATE WOULD BE FROM WEDNESDAY MORNING ONWARD.

ALL DELIVERIES ARE SCHEDULED EITHER BETWEEN10AM-2PM, OR BETWEEN 2PM-7PM.

IF A SPECIFIC DELIVERY TIME IS REQUESTED, PLEASE CONTACT US BEFORE PLACING YOUR ORDER TO 

ENSURE WE CAN ACCOMMODATE YOUR REQUEST. ADDITIONAL CHARGES MAY REQUIRED.

ADDITIONAL PROCESSING TIME IS REQUIRED FOR CERTAIN PRODUCTS, PLEASE CHECK THE DELIVERY 

INFORMATION ON THE PRODUCT PAGE FOR DETAILS.

DELIVERY CHARGES CALCULATED AT CHECKOUT APPLY TO ONE PRODUCT ONLY. IF YOU PURCHASES OF 

MULTIPLE PRODUCTS TO ONE DELIVERY ADDRESS, ADDITIONAL CHARGES MAY APPLY WHICH DEPENDS 

ON THE SIZE OF YOUR ORDER. PLEASE CONTACT US BY +852 9523-3231 FOR ANY QUERIES ON DELIVERY 

CHARGES. 

WHILST ALL CARE WILL BE TAKEN TO ENSURE DELIVERY WITHIN THESE ALLOTTED PERIOD OF TIME, 

UNFORESEEN DELAYS MAY OCCUR DUE TO TRAFFIC SITUATIONS THAT ARE OUT OF OUR CONTROL. IF A 

DELIVERY CANNOT BE MADE WITHIN THE DESIGNATED PERIOD OF TIME DUE TO FAULT OF OUR OWN, WE 

WILL CONTACT YOU TO RE-ARRANGE DELIVERY AT THE EARLIEST POSSIBLE TIME AT NO ADDITIONAL 

CHARGE. DELIVERY CHARGES ARE CALCULATED AT CHECKOUT ACCORDING TO DELIVERY DISTRICT.

FOR DELIVERY TO LOCATIONS THAT ARE NOT AVAILABLE AT CHECKOUT, PLEASE GIVE US A CALL TO 

DISCUSS INDIVIDUAL DELIVERY SCHEDULE AND CHARGES. IT IS THE RESPONSIBILITY OF THE SENDER TO 

PROVIDE  FULL AND CORRECT DETAILS FOR DELIVERY AND TO ENSURE THAT THE RECIPIENT WILL BE 

AVAILABLE TO ACCEPT THE DELIVERY DURING THE ALLOTTED PERIOD OF TIME. PLEASE PROVIDE THE 

RECIPIENTS REAL NAME WHERE HE/SHE CAN BE IDENTIFIED AT THE DELIVERY LOCATION. IF THE ORDER 

OF DELIVERY IS UNSUCCESSFUL, THE ORDER WILL RETURN TO US. THE SENDER HAS TO PROVIDE THE 

CORRECT INFORMATION AND WE WILL DO THE 2ND DELIVERY AGAIN WITH ADDITIONAL DELIVERY FEE. 

IN THE CASE OF TYPHOON 8 (OR ABOVE) OR BLACK RAINSTORM SIGNAL BEING HOISTED, DELIVERY 

SERVICES WILL BE  SUSPENDED AT ONCE. 

9. VARIATIONS AND SEASONALITY

ALL IMAGES SHOWN ON THIS SITE ARE FOR REPRESENTATION PURPOSE ONLY. FLOWERS ARE NATURAL 

PRODUCTS AND EACH BOUQUET OR ARRANGEMENT IS MADE BY HAND, THEREFORE THERE WILL NOT 

HAVE TWO ORDERS LOOK EXACTLY THE SAME. FLOWERS MAY VARY SLIGHTLY IN SIZE AND COLOR TO 

THOSE PICTURES AT OUR WEBSITE/ONLINE CHANNELS. THESE ARE NOT FAULTS AND WE CANNOT ACCEPT 

EXCHANGES IF YOU ARE UNHAPPY WITH THE COLORING OF INDIVIDUAL FLOWERS. DUE TO SEASONAL

AVAILABILITY, SOME OF THE FLOWERS MAY BE REPLACED BY ANOTHER FLOWERS WITH EQUAL QUALITY,

PRICE & BEAUTY BY FLORIST. KINDLY REMINDED THAT THOSE IMAGES ARE NOT TO SCALE SO WE HAVE 

PROVIDED APPROXIMATE DIMENSIONS FOR ALL ITEMS TO GUIDE YOU ON YOUR CHOICE OF SIZE. BY 

ACCEPTING THESE TERMS AND CONDITIONS YOU ACCEPT THAT THERE MAY BE VARIATIONS BETWEEN 

IMAGES AND OUR PRODUCTS PRODUCED.

10. RETURNS AND REFUNDS

ALL FLOWERS ARE NATURAL PRODUCTS. WE WILL TAKE GOOD CARE OF EACH FLOWER TO ENSURE THAT 

EVERY ITEMS ARE LEAVING US IS IN PERFECT CONDITION. WE CAN'T GUARANTEE FRESHNESS FOR EACH 

ITEM THAT HAVE NOT BEEN TAKE CARE OF PROPERLY. WE MUST BE NOTIFIED WITHIN 24 HOURS OF 

DELIVERY FOR ANY ISSUES REGARDING YOUR ORDER. DUE TO THE PERISHABLE NATURE OF OUR 

PRODUCTS, ALL ITEMS ARE NON-EXCHANGEABLE AND NON-REFUNDABLE.

11.ABOUT EVENTS/WEDDINGS/CORPORATE TERMS & CONDITIONS 

PLEASE NOTE THAT THE CHOICE OF FLOWERS MAY VARY SLIGHTLY DEPENDING ON AVAILABILITY.

WE ENDEAVOR TO MAKE ANY SPECIAL FLORAL AND STYLING INSTALLATION TO THE BEST OF OUR 

ABILITY AND AS CLOSE TO THE CONCEPT THAT WE HAVE DISCUSSED. HOWEVER, PLEASE KINDLY NOTE 

THAT THERE IS A MARGIN FOR CHANGES AS THERE ARE GENERALLY ONLY CONSTRUCTED ON THE DAY OF 

INSTALLATION AND WE MAY NEED TO ALTER THE INSTALLATION DUE TO THE SITE, TIME CONSTRAINTS 

OR FOR SAFETY REASONS. ALL PROPS PROVIDED BY US ARE THE PROPERTY OF PEGACORN AND 

PROVIDED ON RENTAL BASIS, UNLESS PURCHASED BY THE CLIENT. WE WILL DISMANTLE ALL RENTAL 

ITEMS, UNLESS OTHERWISE SPECIFIED. IF PROPS ARE TO BE RETURNED BY THE CLIENT, THIS MUST OCCUR 

WITHIN 3 DAYS OF THE EVENT/WEDDING DATE. OTHERWISE, ADDITIONAL FEES MAY CHARGED BY US. 

PLEASE KINDLY NOTE THAT WE WILL CHARGE FOR ANY DAMAGED OR MISSING RENTAL ITEMS. ALL 

DAMAGED OR MISSING ITEMS WILL BE LISTED OUT IN A SEPARATE INVOICES. ONCE THE ORDER IS 

INSTALLED ONSITE, ANY INJURIES, ACCIDENTS, PERSONAL INJURIES, PROPERTY DAMAGE/LOSS, WHETHER 

DELIBERATE OR ACCIDENTAL, ALL OF THESE WILL BE UNDER THE CLIENT'S RESPONSIBILITY. EXTRA 

ADDITIONAL FEE WILL INCUR IF EARLY SET UP OR LATE NIGHT DISMANTLE IS NEEDED. (OUT OF SPECIFIC 

WORKING HOURS: 11AM-7PM). WE RESERVE ALL THE RIGHT TO PHOTOGRAPH ON ALL ARRANGEMENTS 

UPON INSTALLATION FOR PROMOTIONAL MATERIAL USE.

12. ABOUT EVENTS/WEDDINGS PAYMENT TERMS

ALL EVENTS/WEDDINGS REQUIRED A 50% DEPOSIT UPON CONFIRMATION OF QUOTATION; FULL PAYMENT 

OF ALL EVENTS/WEDDINGS IS DUE TO 2 WEEKS PRIOR TO THE EVENT/WEDDINGS DATE UNLESS 

OTHERWISE AGREED. IN THE CASE THAT THE QUOTATION IS ONLY. IN CASE THAT THE QUOTATION IS ONLY 

CONFIRMED LESS THAT 2 WEEKS OF THE EVENT/WEDDING DATE, FULL PAYMENT IS NEEDED IMMEDIATELY 

BEFORE PROCESS FOR IT. PAYMENTS CAN BE SETTLED BY CASH/CHEQUE/FPS VIA BANK TRANSFER TO:

HSBC, ACCOUNT NUMBER 149 606485 838

PLEASE ENSURE TO QUOTE OUR INVOICE OR REFERENCE NUMBER ON ALL REMITTANCES.

13. ABOUT CORPORATE PAYMENT TERMS

PLEASE FEEL FREE TO CONTACT US BY +852 9523-3231 FOR FURTHER INFORMATION ON CORPORATE 

PAYMENT OPTIONS. PAYMENTS CAN BE MADE VIA CASH/CHEQUE/FPS VIA BANK TRANSFER THAT 

MENTIONED IN POINT 12.

14. ABOUT EVENTS/ WEDDINGS/CORPORATE ORDER LEAD TIME

ONCE THE QUOTATION IS CONFIRMED, WE MAY REQUIRE UP TO 60 DAYS FOR ALL SOURCING, ORDERING 

AND PURCHASING OF FLORAL MATERIALS AND PROPS. PRODUCTION/CUSTOMIZED ITEMS MAY NEED A 

SLIGHTLY LONGER LEAD-TIME. 

15. ABOUT EVENTS/WEDDING/CORPORATE CHANGE OR CANCELLATION OF ORDER

IN CASE OF CANCELLATION ALL DEPOSIT PAID IS NON-REFUNDABLE. ANY CANCELLATIONS OF THE 

DELIVERY/INSTALLATION/SET-UP ARE REQUIRED TO BE PAID IN FULL AND THEREFORE NON-REFUNDABLE.

FOR CHANGES MADE TO A SIGNED AGREEMENT, A 30-DAY NOTICE IS REQUIRED UNLESS OTHERWISE 

AGREED. PLEASE UNDERSTAND THAT IF THERE IS ANY CHANGES REQUESTED CLOSER TO THE 

INSTALLATION DATE, WE MAY NOT BE ABLE TO ACCOMMODATE TO THE DESIRED CHANGES. ANY 

CHANGES MADE AFTER THE CONFIRMATION OF THE QUOTATION, ADDITIONAL FEES MAY CHARGED. ONCE 

AN ORDER IS CONFIRMED, SHOULD AN EVENT/WEDDINGS/PROJECT BE RE-SCHEDULED WITHIN 2 WEEKS 

OF THE START DATE, 10% OF THE TOTAL CONTRACT QUOTATION AMOUNT WILL BE CHARGED. DUE TO THE 

CHANGES OF THE EVENT/WEDDING/PROJECT DATE, SOME OF THE QUOTED PRICES ARE SUBJECT TO 

CHANGE TOO. IN CASE OF CANCELLATION DUE TO THE HOIST OF TYPHOON 8 (OR ABOVE) OR BLACK 

RAINSTORM SIGNALS, WE WILL DO OUR BEST TO LIMIT ANY AFFECTS ON OUR SERVICES AND COSTS. 

HOWEVER, IF THERE IS ANY COSTS OCCURRED OF PERISHABLE GOODS AND SERVICES RENDERED IN LEAD 

UP TO THE CANCELLATION WILL BE CHARGED, WITH ADDITIONAL SERVICE CHARGES FOR RESCHEDULED 

EVENTS. IT IS HIGHLY RECOMMENDED THAT CLIENTS PURCHASE INSURANCE FOR SUCH AN OCCASION. 

16. ABOUT EVENTS/WEDDINGS/CORPORATE QUOTATION EXPIRY DATE

ALL QUOTATION ARE VALID FOR 1 MONTH. DURING THE VALIDITY PERIOD, ALL PRODUCTS/SERVICES 

QUOTED ARE HELD RESERVED FOR THE CLIENT. ONCE THE QUOTATION IS EXPIRED, A NEW QUOTATION 

WILL BE RE-ISSUED TO REFLECT ANY CHANGES.

17. WORKSHOPS

IF YOU WOULD LIKE TO REGISTER FOR OUR WORKSHOPS, PLEASE KINDLY NOTE THAT YOU HAVE TO 

SETTLE THE FULL PAYMENT TO HOLD AND RESERVE FOR YOUR SEAT. DUE TO THE HIGH DEMAND FOR 

WORKSHOPS, NO REFUNDS OR EXCHANGES CAN BE OFFERED ONCE PAYMENT IS SETTLED AND RECEIVED.

IF YOU ARE UNABLE TO ATTEND OUR WORKSHOP, YOU CAN CONTACT US DIRECTLY AND YOUR SEAT MAY 

CONSIDER TO TRANSFER TO ANOTHER FRIEND/FAMILY MEMBER. KINDLY INFORM US THE CONTACT NAME 

AND CONTACT NUMBER OF NEW PARTICIPANT AT YOUR EARLIEST. PLEASE ARRIVE OUR WORKSHOPS ON 

TIME. CLASSES WILL START ON TIME TO AVOID ANY DELAY OR INCONVENIENCE OCCURRED. WE MAY NOT 

ABLE TO REPEAT CONTENT AND NO REFUNDS/PARTIAL REFUNDS WILL BE GIVEN. IF PEGACORN MUST 

CANCEL THE WORKSHOP FOR ANY REASON, A FULL REFUND WILL BE GIVEN FOR THE WORKSHOP 

AMOUNT ONLY. WE ARE NOT LIABLE FOR ANY TRAVEL, OR OTHER EXPENSES ASSOCIATED WITH 

ATTENDING OUR WORKSHOP.

18. INTELLECTUAL PROPERTY

ALL CONTENT ON THIS SITE AND MADE BY PEGACORN INCLUDING THE WEBSITE DESIGN, PHOTOGRAPHS, 

IMAGES, VIDEOS, TEXT, COPY, ILLUSTRATIONS, PROPOSALS, WORKSHOPS AND ALL PRODUCT DESIGN ARE 

THE INTELLECTUAL PROPERTY OF PEGACORN. YOU MAY NOT REPRODUCE, SELL, REPUBLISH, UPLOAD 

OR OTHERWISE DISTRIBUTE ANY OF THE CONTENT CONTAINED WITHIN THIS WEBSITE WITHOUT PRIOR 

WRITTEN CONSENT AND AUTHORIZATION FROM PEGACORN. ALL IMAGES AND/OR CONTENT ARE NOT 

ALLOWED TO SHARE TO 3RD PARTIES INCLUDING YOUR PERSONAL SOCIAL MEDIA ACCOUNTS FOR ANY 

SALES-DRIVEN PURPOSE. YOU MUST HAVE TO ACKNOWLEDGE PEGACORN FOR PERMISSION DIRECTLY.

PEGACORN RESERVES THE FINAL RIGHT TO TAKEN ACTION AGAINST ANY PERSON FOR UNAUTHORIZED 

USE OF ANY CONTENT FROM THIS WEBSITE.

19. INACCURACIES/ERRORS OR OMISSIONS

OCCASIONALLY THERE MAY BE INFORMATION ON OUR SITE THAT CONTAINS TYPOGRAPHICAL 

INACCURACIES, ERRORS OR OMISSIONS THAT MAY RELATE TO PRODUCT DESCRIPTIONS, PRICING, 

PROMOTIONS, ORDERS, DELIVERY INFORMATION, PRODUCT DETAILS, PRODUCT CARE INFORMATION OR 

AVAILABILITY. WE RESERVE THE FINAL RIGHT TO CORRECT ANY INACCURACIES, ERRORS OR OMISSIONS, 

AND TO CHANGE AND UPDATE ALL THE INFORMATION OR CANCEL ORDERS (INCLUDING AFTER YOU HAVE 

SUBMITTED YOUR ORDER) IF THERE'S ANY INFORMATION IS INACCURATE AT ANY TIME WITHOUT PRIOR 

NOTICE. 

20. LIABILITY

PEGACORN DOES NOT GUARANTEE THAT THE USE OF OUR SERVICE OR THIS WEBSITE WILL BE ERROR-

FREE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK AND WE 

RECOMMEND THAT ALL USERS HAVE THEIR OWN SECURITY MEASURES IN PLACE INCLUDING UP-TO-DATE 

SOFTWARE AND ANTI VIRUS INSTALLED AT YOUR COMPUTER. YOU ALSO AGREE THAT FROM TIME TO 

TIME THAT WE MAY REMOVE THE SERVICES FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SERVICES 

AT ANY TIME, WITHOUT ANY PRIOR NOTICE TO INFORM YOU. IN NO CASE SHALL PEGACORN, OUR 

FOUNDER, EMPLOYEES, INTERNS, SUPPLIERS, AGENTS, AFFILIATES BE LIABLE FOR ANY 

INJURY,LOSS,CLAIM,OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL 

DAMAGES OF ANY KIND ARISING FROM ANY BREECH OF THE TERMS AND CONDITIONS BY YOU, OR ANY 

PERSON USING YOUR ACCOUNT REGARDLESS OF YOUR ACTIONS OR INACTION. 

22. JURISDICTION

THESE WEBSITE AND ALL THE TERMS & CONDITIONS ARE GOVERNED BY AND CONSTRUED IN 

ACCORDANCE WITH THE LAWS OF HONG KONG SAR.